If your redemption request on WOW Vegas is being rejected, it usually means there’s an issue with verification, payment information, or a security review. This guide will walk you through the most common reasons and how to resolve them.
🔍 Common Reasons for Redemption Rejections
🪪 Account Verification Issues
WOW Vegas requires full account verification before processing redemptions. If your account isn’t verified, your request cannot be approved.
✅ What you’ll need:
A valid proof of address, such as a utility bill (water, gas, electricity, or internet) or a bank/credit card statement dated within the last 3 months.
Accepted format: downloadable PDFs of bills/statements.
❌ Not accepted: mobile phone bills, medical bills, screenshots, or edited images.
✍️ Inaccurate Information
Details provided during redemption must match your WOW Vegas account information. Double-check the following:
Banking details (account number, IBAN, routing, etc.)
Email address (for MassPay, the email must match the one registered on your WOW Vegas account).
💳 Payment Processor Issues
Trustly Redemptions
🔄 Reconnect your bank account every time you request a redemption.
🏦 If your bank isn’t supported, consider using Skrill or Prizeout as alternatives.
MassPay Redemptions
📧 Requests will fail if the email address provided doesn’t match your WOW Vegas account email.
🛡️ Security Reviews
WOW Vegas may place redemption requests under review for security checks.
The Payments Team will validate your account and payment details.
📨 No action is needed unless we contact you via your registered email for more documents.
🛠️ Troubleshooting Rejected Redemptions
🧹 Clear your browser’s cache and cookies, then restart.
✅ Double-check your account and banking details.
🔄 Reconnect your bank account for Trustly redemptions.
📧 Ensure your registered email matches for MassPay.
📌 What to Do Next
👀 Check your account dashboard for redemption status. Rejected funds are usually returned to your WOW Vegas balance.
🤝 If issues persist, contact WOW Vegas Support for further help.
✨ By following these steps, most redemption issues can be resolved quickly. For anything unresolved, our support team is always ready to assist.