🔹 Why Can’t You Make a Purchase?

In most cases, the issue is not on our end.
The block may be from your payment provider.
Issues may arise from ineligible accounts for promotional offers, exceeded promotional claim limits, or attempts outside the promotional period.
Promotional redemption rules can limit offers to one-time claims per user.- Clear your browser cache and cookies to eliminate outdated browser data that might cause the issue.
Try using an alternative browser or device to see if the problem persists.
Ensure your internet connection is stable as interruptions could hinder the purchase process.

🔹 What to Do Next:

Contact your payment provider to resolve the issue.
If the problem persists, contact Customer Support for further assistance.
Check your "Gaming History" or "Bonuses" section to confirm promotional eligibility or identify if previous redemptions were applied.

📩 Support Contact: [email protected]

👉 Summary: The issue is likely from your payment provider. Contact them to resolve it, and reach out to Customer Support if needed.

🔹 Troubleshooting WOW Vegas Happy Hour Promotional Offers

WOW Vegas users occasionally encounter difficulties redeeming or purchasing Happy Hour promotional offers. Below are common reasons for these issues and suggestions to address them.

Understanding Happy Hour Promotions

WOW Vegas frequently offers special discounts or bonuses during Happy Hour events, such as packs containing Social Coins (SC) at discounted rates. However, certain promotional rules and conditions may impact your ability to redeem these offers.

Promotional Redemption Rules & Eligibility

One-Time Claim Limitation: Happy Hour offers are often limited to one-time redemptions per user. For example, if you have already redeemed the "BONUS HAPPY HOUR 50% OFF $39.99 Pack," you cannot claim it again, even if the promotional countdown is still active.
Eligibility Factors: Promotions may also depend on recent usage of similar offers or account activity, such as participating in specific games or redeeming bonuses.
Account History: To confirm your promotional eligibility, check your account's gaming or purchase history. This will also show if a previous purchase has already been applied to your account.
Account Verification: Issues with account verification can also affect your ability to access promotions. Ensure all requested documents are submitted and your profile is fully reviewed.
Regional Restrictions: Be aware that certain promotions may not be available in your region, which could limit eligibility.

Steps to Review Account History and Bonus Details

Review your transactional and promotional history to ensure your eligibility and confirm whether your account has already redeemed a particular offer. This can typically be done via the "Gaming History" or "Bonuses" section of your WOW Vegas account.

Tips for Staying Informed About Future Promotions

Promotions and offers are updated daily. If you're ineligible for a current promotion, consider checking again during the next Happy Hour event.
Keep an eye on promotional emails and announcements, but remember that receipt of these communications does not guarantee eligibility for every offer. Additionally, ensure your attempted purchase complies with WOW Vegas promotional rules, such as limits on one-time claims or eligibility based on account activity.

🔹 Account Verification and Setup Requirements

Incomplete Account Setup: Log in to WOW Vegas and check the "Profile" section under "My Account" to ensure all fields are completed.
Multiple Accounts: If you have multiple accounts, it violates WOW Vegas's terms and may result in restrictions. Log in using your original account to continue using the platform.
Verification Pending: Restrictions related to compliance document verification will lift once all requested documents are submitted and reviewed.

🔵Why can't I make any purchases?