The free SC you received was likely canceled because a Redemption request was made while the balance of the reward was still active and had playthrough requirements.
🔹 Why Did This Happen?
According to our SC Game Rules, SC credited to your account must be played through at least once (1x) before it can be redeemed for prizes.
"SC credited to a Participant’s customer account are required to be played through one time (1x) before they are eligible to be redeemed for prizes unless the sponsor/promoter requires/advises otherwise."
If a Redemption request is made before the reward balance is fully played through, the remaining unplayed balance will be canceled in the process, and the redemption cannot be completed.
🔹 What to Do Next:
Make sure to meet the playthrough requirements of any bonus or reward before making a redemption request.
Once the required playthrough is completed, you can proceed with the redemption.
👉 Summary: Your free SC was canceled because it hadn't been played through the required 1x before your Redemption request. Ensure that all bonuses are played through before requesting redemption.