If your game freezes or becomes unresponsive, it's usually down to a temporary connection issue or system glitch. In most cases, a quick browser refresh will get you back into the game — and any Coins you've won will still be credited to your account.
Steps to Fix Frequent Game Interruptions
If the issue keeps happening, try the following:
Refresh your browser to reload the game.
Clear your browser cache to remove stored data that may be causing lag.
Make sure your operating system is up to date to avoid compatibility issues.
Close any unused apps or tabs to free up memory and improve performance.
Set your device's power settings to High Performance.
Keep an eye out for overheating — excessive heat can affect performance.
Temporarily disable your antivirus scanner while playing, as some security programs can interfere with gameplay.
Still Having Issues?
If the problem continues after trying the steps above, please contact our Customer Support team and include:
A description of the issue.
Screenshots, if possible.
The name of the game you were playing and the approximate time it happened.
This helps our team look into things quickly and get you back to playing.