The time it takes for your WOW Vegas redemption to be processed depends on your VIP status and the payment method you choose. Redemption requests are processed during business hours (Monday to Friday, 9 AM - 5 PM).
General redemption policies dictate that all requests made outside business hours, such as weekends or holidays, will be processed on the next business day.
🕒 Processing Times by VIP Status
VIP Status | Processing Time |
Elite | Same business day |
Gold & Platinum | Next business day |
Rising, Shooting Star, Blue, Bronze & Silver | Within 3 business days |
💰 Payment Methods & Delivery Times
✅ Trustly (Instant Banking)
Funds are sent instantly after processing.
Covers ~85% of banks.
Example:
If you request on Monday, your payment will be processed on Tuesday and reach your account the same day.- Specific timelines depend on your VIP tier, with Gold and Platinum members receiving prioritized processing.
⏱️ Trustly (Standard)
If instant banking is unavailable, funds are delivered 3–5 business days after processing.- The exact duration may depend on your VIP tier and banking availability.
💳 Skrill
Funds typically arrive in your Skrill account within 24 hours of processing (often faster).
📌 Summary
Elite: Processed the same business day.
Gold & Platinum: Processed the next business day.
Rising, Shooting Star, Blue, Bronze & Silver: Processed within 3 business days.
Trustly Instant: Funds arrive instantly after processing.
Trustly Standard: Funds arrive 3–5 business days after processing.
Skrill: Funds arrive within 24 hours after processing.
🔎 Notes
Redemptions are processed Monday to Friday, excluding Federal Holidays.
You may have up to SC 10,000.00 pending for redemption at any time.
A redemption may require additional time depending on banking availability and review steps.- Common causes of delays include weekends, public holidays, and high volume of requests.
Routine compliance checks may require verification documents, which can briefly delay processing if not promptly submitted.
FAQs
Q: When will my redemption be completed as a VIP member?
A: This depends on your VIP tier and the day the request was placed. Gold level and above are processed the next business day (or faster under certain conditions), while other tiers take up to 3 business days.
Q: Why hasn’t my redemption been processed within 24 hours?
A: Factors such as weekends, public holidays, and high request volumes can delay processing. Ensure your account meets compliance requirements to avoid further delays.