The time it takes for your WOW Vegas redemption to be processed depends on your VIP status and the payment method you choose. Redemption requests are processed during business hours (Monday to Friday, 9 AM - 5 PM).
General redemption policies dictate that all requests made outside business hours, such as weekends or holidays, will be processed on the next business day.
Processing Times by VIP Status
VIP Status | Processing Time |
Elite & Platinum | Same business day |
Gold | Next business day |
Rising, Shooting Star, Blue, Bronze & Silver | Within 3 business days |
Payment Methods & Delivery Times
Skrill: up to 24 business hours
Trustly: (if the instant banking option is not available): up to 3-5 business days
PrizeOut: Typically instant, can take up to 24 hours
MassPay: up to 1-2 business days
Notes
Redemptions are processed Monday to Friday, excluding Federal Holidays.
You may have up to SC 10,000.00 pending for redemption at any time.
A redemption may require additional time depending on banking availability and review steps.- Common causes of delays include weekends, public holidays, and high volume of requests.
Routine compliance checks may require verification documents, which can briefly delay processing if not promptly submitted.