If you have a pending redemption and request a Timeout, Deactivation, or Self-Exclusion, your redemption will not be processed.
🔹 What Happens to Your Redemption?
If your account is closed before the redemption is completed, the request will be canceled.
You must keep your account active until the redemption is fully processed.
🔹 What to Do Next?
If you already requested account closure but still want your redemption, contact Customer Support as soon as possible.
📩 Support Contact: [email protected]
👉 Summary: Pending redemptions are canceled if your account is closed due to Timeout, Deactivation, or Self-Exclusion. Keep your account active until your redemption is processed.