Although redemptions are processed instantly once completed, the processing times can vary depending on your Star System status.
Processing Times Based on Star System Status:
Please note that our processing time is 1-3 business days, depending on your VIP Status:
Elite & Platinum - Same business day
Gold - Next business day
Rising, Shooting Star, Blue, Bronze & Silver - Within 3 business days.
Example of Redemption Processing:
If you are a Gold or Hosted player and request a redemption on Monday, it will be processed on Tuesday and credited instantly to your account on Tuesday.
If you are a Rising, Blue, Bronze, or Silver player and request a redemption on Monday, it will be processed on Thursday and credited instantly to your account on Thursday.
Additional Information:
The Trustly Instant Service covers about 85% of the banks listed in the Trustly redemption system.