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Why didn't I received my redemption instantly?

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Written by Justin
Updated over 4 months ago

Although redemptions are processed instantly once completed, the processing times can vary depending on your Star System status.

πŸ”Ή Processing Times Based on Star System Status:

  • Gold & Hosted players: Redemption processed next business day.

  • Rising, Blue, Bronze, & Silver players: Redemption processed within 3 business days.

πŸ”Ή Example of Redemption Processing:

  • If you are a Gold or Hosted player and request a redemption on Monday, it will be processed on Tuesday and credited instantly to your account on Tuesday.

  • If you are a Rising, Blue, Bronze, or Silver player and request a redemption on Monday, it will be processed on Thursday and credited instantly to your account on Thursday.

πŸ”Ή Additional Information:

  • The Trustly Instant Service covers about 85% of the banks listed in the Trustly redemption system.

πŸ‘‰ Summary: The instant payment depends on your Star System status. For Gold & Hosted, the payment is processed the next business day, and for other statuses, it takes up to 3 business days.

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