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Why am I seeing a duplicate account error when trying to make a purchase?

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Written by Justin
Updated over 4 months ago

You are seeing this error because, according to our Terms and Conditions, you are only allowed to have one Customer Account on the platform, including any inactive accounts.

πŸ”Ή What to Do Next:

  • If you have previously created an account, we recommend using that existing account.

  • If you're having trouble logging in or need assistance, contact Customer Support using the email address registered to your account. Our support team will be happy to help you.

πŸ“© Support Contact: [email protected]

πŸ‘‰ Summary: You can only have one active account. Please use your existing account or contact Customer Support for assistance.

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