We understand the importance of receiving your purchase credits promptly. Here are some reasons why your purchase may not have been credited yet:
🔹 Verify If Your Purchase Included Free SC
Not all of our coin packs include free SC.
Coin packs with free SC are clearly marked with an orange banner, showing the amount of free SC you will receive.
Example: The $12.99 and $0.99 packs do not include free SC, so they will only credit the coins purchased.- A one-time exception may have been made for your account in the past, but repeated exceptions are not guaranteed. Always check the coin pack details before making a purchase.
🔹 Possible Delay in Credit
There may have been a delay in crediting your purchase to your account.
While we strive for timely credits, rest assured that all purchases will be credited as soon as possible.- Actions: Refresh your app or browser and verify your account balance periodically.
🔹 Secure Transaction Logging
All your transactions are securely logged in our system to ensure proper credits. We are committed to ensuring that you receive the appropriate credits without any issues.
👉 Summary: Double-check that your purchase includes free SC (marked with an orange banner). If there's been a delay, rest assured your purchase will be credited as soon as possible.
🔹 Steps to Take When Encountering an Issue
Check Transaction History: Review your account's transaction history to confirm the transaction's status.
Contact Support: Gather details of your purchase, including the date, amount, and payment method. Provide this information to the WOW Vegas support team for further investigation.