We understand the importance of receiving your purchase credits promptly. Here are some reasons why your purchase may not have been credited yet:
🔹 Verify If Your Purchase Included Free SC
Not all of our coin packs include free SC.
Coin packs with free SC are clearly marked with an orange banner showing the amount of free SC you will receive.
Commonly purchased coin packs like the $12.99 and $0.99 packs do not include free SC; they only provide WOW Coins. Always verify the banner before confirming a purchase.
A one-time exception may have been made for your account in the past, but repeated exceptions are not guaranteed. Always check the coin pack details before making a purchase.
🔹 Possible Delay in Credit
There may have been a delay in crediting your purchase to your account.
While we strive for timely credits, rest assured that all purchases will be credited as soon as possible.- Actions: Refresh your app or browser and verify your account balance periodically.
🔹 Secure Transaction Logging
All your transactions are securely logged in our system to ensure proper credits. We are committed to ensuring that you receive the appropriate credits without any issues.
WOW Vegas adheres to a policy of crediting Free SC only for packs specifically marked with an orange banner. Free SC compensation is typically not provided for purchases where it is not explicitly included.
WOW Vegas may provide a small amount of SC as a one-time courtesy if you mistakenly purchased a non-SC pack. However, this is an exception and not guaranteed for future purchases. Be sure to confirm pack details before completing your transactions.
👉 Summary: Double-check that your purchase includes free SC (marked with an orange banner). If there's been a delay, rest assured your purchase will be credited as soon as possible.
Please note that purchases of non-SC packs are typically not refundable, as the system ensures that you receive exactly what is described at the time of purchase.
To confirm SC inclusion, always review the coin pack details closely and look for the orange banner indicating the amount of free SC included. If no banner is visible, the pack does not include free SC.
🔹 Steps to Take When Encountering an Issue
Check Transaction History: Review your account's transaction history to confirm the transaction's status.
Contact Support: Gather details of your purchase, including the date, amount, and payment method. Provide this information to the WOW Vegas support team for further investigation.
Look for the orange banner on coin packs before purchasing to ensure Free SC is included if desired.
Verify the orange banner indicating free SC before buying any pack.
Carefully review pack details to avoid misunderstandings about SC inclusion.
Reach out to WOW Vegas support if your purchase appears inconsistent with its description or if questions arise about specific coin pack eligibility.