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Why can’t I complete a purchase?

Accepted Payment Methods

You can make purchases at WOW Vegas using any of the following:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Trustly Online Banking

  • Skrill

Why Your Purchase May Not Go Through

If your payment isn't going through, the issue is usually not on our end. In most cases, the block originates with your payment provider rather than with WOW Vegas.

To make things easier, you'll often see an on-screen message explaining exactly what went wrong. Common reasons include:

  • A problem with your card details

  • An expired card

  • Insufficient funds on the card

  • The card type isn't accepted

What to Do Next

  1. Take a look at the message on your screen — it usually points you to the specific issue.

  2. Reach out to your payment provider. They can confirm whether the transaction was declined on their side and help you sort it out.

  3. If everything looks fine with your provider but the problem continues, start a chat with our Customer Support team and we'll take a closer look.

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