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🕵️ What does ‘Fraud analysis’ mean when I try to buy coins?

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Written by Justin
Updated over a month ago

We apologize for the inconvenience you're experiencing with your purchase. The "Fraud Analysis" message typically appears when there’s a flag raised by your payment provider.

🔹 Why Does This Happen?

  • After investigating, we can confirm that this issue is unrelated to our platform.

  • Your payment provider may be conducting additional fraud analysis to ensure the security of the transaction.

  • Suspicious activity flags can result from unusual purchase patterns or mismatching transaction details.

🔹 What to Do Next:

  • Contact your bank or payment provider for more details on why the transaction was flagged and to prevent future occurrences.

  • If Trustly flagged your transaction, reach out directly at [email protected] or visit their help center at https://help.trustly.net/s/.

  • Try an alternative payment method to complete your purchase without further delays.

👉 Summary: The "Fraud Analysis" issue is from your payment provider. Please reach out to your bank for clarification and resolution.

🔹 Alternative Payment Options:

  • Credit/Debit: Visa, Mastercard, American Express, Diners Club, Discover Card, JBC, UnionPay

  • Digital Wallets: Apple Pay, Google Pay, Skrill

  • Online Banking: Trustly

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