If you were charged but didn’t receive your coins, don’t worry — our team can help!
🛠️ Here’s what to do:
Check your card or payment method to confirm the charge went through.
Reach out to our Support Team with:
The date of the charge
The amount
The payment method used (e.g. Visa, Skrill)
📧 Contact us at: [email protected]
We’ll look into it and get back to you as fast as possible.
🧾 What if I want to cancel or dispute the charge?
If you didn’t authorize the purchase or want to dispute it, we strongly recommend contacting us first. Most issues can be sorted quickly on our side — no need to open a chargeback or contact your bank right away.