If you were charged but didn't receive your coins, don't worry — our team is here to help sort it out.
What to Do First
Check your card or payment method to confirm the charge actually went through.
Start a chat with our Customer Support team and have the following details ready:
The date of the charge
The amount
The payment method used (e.g. Visa, Skrill)
We'll look into it and get back to you as quickly as possible.
Want to Cancel or Dispute a Charge?
If you didn't authorize a purchase or you'd like to dispute it, we strongly recommend reaching out to us first. Most issues can be resolved quickly on our side — there's usually no need to open a chargeback or contact your bank right away.
Just start a chat with our Support Team and we'll take it from there.