To ensure a safe and secure experience, all players must complete a quick verification process before redeeming. This process helps confirm your identity and protect your account.
Step 1: Liveness Check (Selfie Verification)
As part of Level 1 verification, you will be asked to complete a liveness check.
This is a quick selfie used to confirm that you are physically present and that your identity matches your documents.
Tips for a successful liveness check:
Make sure your face is clearly visible
Use good lighting
Follow the on-screen instructions carefully
Avoid hats, sunglasses, or anything covering your face
Step 2: Upload Your Photo ID
To continue verification, you’ll need to submit a valid photo ID.
Requirements:
Show both front and back of the ID (if an ID Document is used)
All 4 corners must be visible
Your full name and date of birth must be clearly readable
Accepted IDs:
Driver’s License
National ID document
Passport (can be used instead of an ID)
Residence permit
📸 Note: You may also be asked to take a selfie while holding your ID. Make sure both your face and the ID are clearly visible.
Step 3: Proof of Address
You’ll also need to provide proof of your address.
Requirements:
Must be issued within the last 3 months
Must include your full name, address, and issue date
Accepted documents:
Utility bill
Bank statement
Accepted format:
Downloadable PDF files only
🚨 Not accepted:
Cell phone bills
Screenshots of online bills or statements
Important Notes
Your proof of address must match the name and address on your account
Ensure all documents are clear and easy to read before submitting
WOW Vegas may request additional verification documents if needed
Troubleshooting Tips
If you experience issues during verification:
Clear your browser cache and cookies
Try a different browser or device
Ensure you have a stable internet connection
Restart any phone verification process if you don’t receive authentication codes