To verify your account for redemptions, you’ll need to submit the following documents:
✅ Required Documentation:
Photo ID (Front & Back)
Must clearly show all 4 corners of the ID.
Must display your full name and date of birth.
Accepted IDs:
Driver’s License
State Identification Card
Military ID
Passport (can be used instead of an ID).
Proof of Address
Must be a recent utility bill or bank statement (dated within the last 3 months).
Must display your full name, address, and issue date.
🚨 Not accepted:
Cell phone bills.
Screenshots of online bills or statements.
✅ Accepted format: Downloadable PDF files.- Additionally, WOW Vegas may request a selfie holding your ID for verification purposes. Ensure that your face and the ID are both clearly visible in the selfie.
📌 Important Notes:
Your proof of address must match the name and address registered to your account.
Ensure all documents are clear and readable before submission.- If technical issues occur during verification, clear your browser cache and cookies or try using a different browser or device.
👉 Summary: Submit a valid photo ID (front & back) and a recent proof of address (PDF format, not a screenshot) to complete your verification for redemptions. For technical issues, ensure a stable internet connection and restart any phone verification processes to receive required two-factor authentication codes during redemption. For resolving duplicate account issues:
Verify you are logging in with your original account associated with your primary email.
Eliminate technical glitches by clearing browser cache and cookies, then re-logging in.
WOW Vegas may request additional verification documentation to resolve duplicate account errors. For payment-related concerns, note that:
Trustly transactions are instant for most banks but can take 3–5 business days for non-instant transactions.
Alternative payment methods like Skrill can be used if your bank is unsupported.