If you’d like to take a longer break or permanently stop using your account, you can request self-exclusion or account closure.
These options are designed to help you stay in control of your activity.
What is Self-Exclusion?
Self-exclusion allows you to block access to your account for an extended period or permanently.
During this time:
You will not be able to log in
You will not be able to play or make purchases
Access cannot be restored until the exclusion period ends (if temporary)
What is Account Closure?
Account closure is a permanent action.
Once your account is closed:
You will no longer be able to access it
Any remaining access or activity will be stopped
The action cannot be reversed
How to Request Self-Exclusion or Closure
To proceed, please contact our support team on chat and include:
Your account email
Your request, self-exclusion or account closure
Any additional details if relevant
Important Notes
These requests are handled by our support team for security and compliance
Once applied, restrictions cannot be undone early
If you’re unsure which option is right for you, our support team can help guide you based on your needs.